By placing an order on this website, you are agreeing to the following terms and conditions:
You can place an order on our website up to a day in advance of when you need it. We make deliveries every day of the week, between 10AM and 10PM, excluding major Holidays (Christmas and New Years).
All orders and subscription requests received are subject to acceptance by Bloom Brothers Inc, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
We do everything we can to ensure our flowers are delivered on time. If for any reason we made a mistake and deliveries don't arrive, please contact us directly at [email protected] to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund.
If you wish to make changes to your order, please contact us directly as soon as possible. We can only guarantee changes (including to the delivery address and card messages) up to a day before it is delivered.
If your order has not yet been processed or shipped, you may still cancel your order through the website or contacting us directly. If payment was made by credit card, your refund will take anywhere from 3 to 7 business days to process. As it is dependent on the bank processor, Bloom Brothers does not have control over this timescale.
We do not accept returns or refunds as our products are delicate and perishable. Please don’t hesitate to contact us in case satisfaction is not met, and we’ll gladly attend to the matter as detailed above.
If payment was made by credit card, your refund will take anywhere from 3 to 7 business days to process. As it is dependent on the bank processor, Bloom Brothers does not have control over this timescale.
If payment was made by cash on delivery, please contact us directly to arrange the details of returning your funds to you.
We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact us directly at [email protected] inform us immediately. In your email, please include a photo of the un-fresh flowers within 24 hours of receipt in order to be eligible for a refund.
If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at the next available delivery date or a refund.
Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at [email protected] to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund.
Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund.
All of our bouquets are subject to availability and season. Should any materials we receive from our suppliers fail to meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Should this result in the cancellation of an order on our side, we will contact you to arrange a new delivery date or issue a refund.
If payment was made by credit card, your refund will take anywhere from 3 to 7 business days to process. As it is dependent on the bank processor, Bloom Brothers does not have control over this timescale.
Bloom Brothers shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Bloom Brothers’ reasonable control.
We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.
We use this information for credit and debit card validation, and for deliveries.
We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
We require this information in order to deliver the flowers you have ordered. It is extremely important that the recipient's address is accurate.