Terms and Conditons

By placing an order on this website, you are agreeing to the following terms and conditions:

Orders & Deliveries

Order Acceptance Policy

You can place an order on our website up to a day in advance of when you need it. We make deliveries every day of the week, between 10AM and 10PM, excluding major Holidays (Christmas and New Years).

All orders and subscription requests received are subject to acceptance by Bloom Brothers Inc, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Delivery Policy

1. We make deliveries every day of the week, between 10AM and 10PM, excluding major Holidays (Christmas and New Years).
2. As a part of the checkout process you will be able to select scheduled flower deliveries at certain times of the day. At this time, we can only accept orders made at least one day in advance or the delivery date.
3. Although our team will always try our best to ensure punctual delivery for our customers, Bloom Brothers cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of Bloom Brothers’ control.
4. In the event of a non-delivery, please contact us immediately at [email protected] It is the customer's responsibility to contact us within 1 day of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
5. Bloom Brothers currently only delivers within Metro Manila, Philippines. We can deliver to any address within the stated region - just add extra details and landmarks when asked for the delivery address.
6. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
7. If any registered addresses should change, the customer must update the address details in the "My Recipients" section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 8AM one (1) day before the scheduled delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice as outlined in this paragraph.
8. The customer is responsible to ensure that a recipient is present at the shipping address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the shipping address as prescribed by the customer. In the event a delivery is rescheduled or rerouted upon the request of your recipient or you, a re-delivery fee will apply.
9. We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.

Non Delivery Policy

We do everything we can to ensure our flowers are delivered on time. If for any reason we made a mistake and deliveries don't arrive, please contact us directly at [email protected] to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund.

Changes to your order

If you wish to make changes to your order, please contact us directly as soon as possible. We can only guarantee changes (including to the delivery address and card messages) up to a day before it is delivered.

Returns & Cancellation Policy

If your order has not yet been processed or shipped, you may still cancel your order through the website or contacting us directly. If payment was made by credit card, your refund will take anywhere from 3 to 7 business days to process. As it is dependent on the bank processor, Bloom Brothers does not have control over this timescale.

We do not accept returns or refunds as our products are delicate and perishable. Please don’t hesitate to contact us in case satisfaction is not met, and we’ll gladly attend to the matter as detailed above.

Refund Policy

If payment was made by credit card, your refund will take anywhere from 3 to 7 business days to process. As it is dependent on the bank processor, Bloom Brothers does not have control over this timescale.

If payment was made by cash on delivery, please contact us directly to arrange the details of returning your funds to you.

Payment Policy

1. We accept Visa and MasterCard credit cards. In order to offer the best security, all our payments are processed securely by PayPal.
2. You will never be charged for any orders automatically unless you actually confirm the order yourself through PayPal or Cash on Delivery method.
3. We never store or have access to your credit or debit card details.
4. We also accept Cash on Delivery. Please pay the courier in the exact amount, as we cannot guarantee that they carry change at this moment.
5. If the customer does not pay the total amount in cash, they will not be able to receive their order.

Prices

1. All prices include VAT charges unless otherwise stated. Delivery fees are computed separately and are added to the total at checkout.
2. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners.

Our quality guarantee

Freshness

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact us directly at [email protected] inform us immediately. In your email, please include a photo of the un-fresh flowers within 24 hours of receipt in order to be eligible for a refund.

If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at the next available delivery date or a refund.

Damage

Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at [email protected] to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund.

Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund.

Flower availability and substitution

All of our bouquets are subject to availability and season. Should any materials we receive from our suppliers fail to meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Offers and promotion codes

1. From time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
2. As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
3. We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
4. Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Bloom Brothers service, and are only available once to any one person.
5. Discounts and credits cannot be used in conjunction with any other offers.
6. Unless otherwise stated, we only allow one promotion code to be used per order.

Circumstances beyond our control

Adverse weather conditions

During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Should this result in the cancellation of an order on our side, we will contact you to arrange a new delivery date or issue a refund.

If payment was made by credit card, your refund will take anywhere from 3 to 7 business days to process. As it is dependent on the bank processor, Bloom Brothers does not have control over this timescale.

Force Majeure

Bloom Brothers shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Bloom Brothers’ reasonable control.

Customer and recipient personal information

1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
3. During the checkout process, we ask for the following personal information:

Customer's email address

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

Customer's full name and address

We use this information for credit and debit card validation, and for deliveries.

Customer's telephone number

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

Recipient's full name and address

We require this information in order to deliver the flowers you have ordered. It is extremely important that the recipient's address is accurate.